Ever wonder why staffs from the hospitality industry require the need for a uniform, unlike professionals from the medical industry or the military?
The hospitality service requirement for uniforms might seem absurd. However, there is a valid reason for the usage of uniforms.
The quote, “The first impression is the last impression”, is taken seriously by the stalwarts of the hospitality industry and has since seen the widespread use of hospitality uniforms worldwide.
The hospitality industry’s main goal is in the service and satisfaction of the customer, and appearing smart and clean can provide customers with a calm ambience.
The whole act of grooming on its own exhibits discipline and the ability to focus, which is a desirable trait on the worker’s part.
A uniform can change the ambience of a mood from feeling serious to being all jolly with brightly coloured vests.
In the hospitality service, each hotel attempts to brand itself; hospitality uniforms can do wonders in achieving that, from including a tie for a more formal setting to wearing polo tee shirts to exude a more casual and comfortable setting for people wishing to relax.
The potential is endless, and hospitality uniforms can significantly push the potential in implementing your service brand.
Adding a uniform makes it feel like everyone is equal, regardless of one’s history; it seems everyone holds equal ground when in the robes of a uniform. This promotes a strong sense of teamwork and unity.
4. Cohesive workforce:
Most brands instil their staffs a sense of responsibility into their uniforms, providing a core set of values to function when worn.
This is an exercise to encourage the staff to function as a team. When this is possible, work is now more efficiently completed, and the worker’s productivity has significantly increased.
Hospitality uniforms also serve as identification for their staff; with it, one can identify an employee working and thus makes it easier to contact if needed.
6. For the job:
Certain uniforms in hospitality services are designed to perform a function; for example, chefs and people working in the kitchen often have their uniforms designed with the idea of limited contamination.
So as to prevent dirt and hair from falling into the food they are preparing, long hours in the kitchen can mean an increase in sweating due to the amount of heat one is surrounded.
Thus, chefs often find their uniforms designed to reflect off heat by having them coloured white. This functionality also extends to cleaners and other staff members of the hospitality service.
7. Customer Satisfaction:
Lastly, hospitality uniforms adhere to the main goal of hospitality services: customer satisfaction.
The usage of uniforms that can be recognized and are consistent will develop the customers to connect the hotel brand to the staff. This can lead to customers more readily asking for services or other help.
Staff members often find themselves more capable when handling customers when wearing the robes of a uniform.
The hospitality service has been evolving over the years, and the inclusion of uniforms results from that. This is done to improve customer satisfaction and the hospitality service's services.
Hospitality uniform also has functions like those of chefs and cleaners and, as a whole, become tied to the brand image of the service it provides.
You can share this information with fellow friends working at the hospital too.